Contact Service Center Position Openings >> Answering Service and Dispatch Agent
Answering Service and Dispatch Agent
Title:Answering Service and Dispatch Agent
Department:Contact Service Center
Salary Range:14.25/hr
Location:Rapid City, SD
Answering Service and Dispatch Agent
Rapid City 
Answering Service and Dispatch Agents provide great customer service by answering incoming calls for a variety of businesses. You’ll follow specific account instructions to take accurate messages and provide quality service for our clients. This is a part-time position. This position requires training from 4:30 pm to 9:30 pm M-F and then a schedule of evenings, one weekend shift a week, and holidays after training. The weekly hour requirement is at least 20 hours, with the potential of up to 38 hours. Qualified applicants must be located in South Dakota.
Essential Job Functions:

  • Answer calls in a timely manner and according to client’s instruction.
  • Relay accurate messages to the recipient through phone calls, page, text, or email.
  • Follow troubleshooting steps to assist customers experiencing problems with their telephone or TV service.
Knowledge, Skills, and Abilities:

  • Good computer and keyboarding skills
  • Ability to multi-task
  • Willingness to learn new technology
  • Customer service
  • Excellent written and verbal communication skills
  • Strong problem solving skills
  • Organized, with attention to detail
  • Ability to maintain confidential information
Starting Pay and Benefits:

  • $14.25/hour, plus a potential $250 sign-on bonus
  • Raises every 6 months, based on performance
  • Paid training
  • Fun, friendly work environment
  • Great perks and discounts at area businesses
Education and Experience:

No prior experience or training is needed.  Ages 16 and over are encouraged to apply.
Golden West Technologies is an EOE.

This opening is closed and is no longer accepting applications
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