Help Desk Technician
Rapid City or Hot Springs
 
The Help Desk Technician provides exceptional customer service to internet end users. You will use troubleshooting techniques to get customers connected to their Internet Service Provider’s internet.   This is a part-time position, maximum 29 hours per week, with flexible shift options, including: Week Day, Week Day Nights, Weekend Day, and Weekend Nights.
 
 Essential Job Functions:
 
 

• Assist customers with email or getting connected to the internet.
• Provide excellent customer service while on the phone with customers.
• Be familiar with industry supported operating systems to include Mac and Windows.
• Efficiently direct customers to navigate their computer.
• Clearly document work done in our help desk ticketing system.
• Follow logical troubleshooting steps to reach a conclusion.
• Observe procedures and protocols set forth by the Internet Service Providers.

 
Knowledge, Skills, and Abilities:
 
 

• Basic computer and networking knowledge
• Ability to multi-task
• Willingness to learn new technology
• Customer service
• Excellent written and verbal communication skills
• Strong problem solving skills
• Organized, with attention to detail
• Professional, courteous attitude

 
Starting Pay and Benefits:
 

• $14.25/hour, plus a potential $250 sign-on bonus
• Raises every 6 months, based on performance
• Paid training
• Fun, friendly work environment
• Great perks and discounts at area businesses

  
Education and Experience:
No prior experience or training is needed.  Ages 16 and over are encouraged to apply.
 

Golden West Technologies is an EOE.