Help Desk Technician
Summary
Title:Help Desk Technician
ID:1001
Department:Contact Service Center
Salary Range:$10.25*/hr
Location:Rapid City, SD
Description
Help Desk Technician
Rapid City or Hot Springs
 
The Help Desk Technician provides exceptional customer service to internet end users. You will use troubleshooting techniques to get customers connected to their Internet Service Provider’s internet.   This is a part-time position, maximum 30 hours per week, with flexible shift options, including: Week Day, Week Day Nights, Weekend Day, and Weekend Nights.
 
 Essential Job Functions:
 
 
  • Assist customers with email or getting connected to the internet.
  • Provide excellent customer service while on the phone with customers.
  • Be familiar with industry supported operating systems to include Mac and Windows.
  • Efficiently direct customers to navigate their computer.
  • Clearly document work done in our help desk ticketing system.
  • Follow logical troubleshooting steps to reach a conclusion.
  • Observe procedures and protocols set forth by the Internet Service Providers.
 
Knowledge, Skills, and Abilities:
 
 
  • Basic computer and networking knowledge
  • Ability to multi-task
  • Willingness to learn new technology
  • Customer service
  • Excellent written and verbal communication skills
  • Strong problem solving skills
  • Organized, with attention to detail
  • Professional, courteous attitude
 
Starting Pay and Benefits:
 
  • $10.25*/hour, plus a potential $250 sign-on bonus
  • Raises every 6 months, based on performance
  • Paid training
  • Fun, friendly work environment
  • Great perks and discounts at area businesses
*$9.75 per hour base rate plus $.50 per hour bonus for perfect attendance during the pay period. 
 
Education and Experience:
No prior experience or training is needed.  Ages 16 and over are encouraged to apply.
 

Successful completion of a background check and drug screen are required. Golden West Technologies is an EOE.
 
 
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